Returns & Exchanges

At the Earthy Treehouse, If for any reason, you are wanting an exchange or refund we are more than happy to help you. Returns and exchanges must follow the criteria below:

  •  Items must be returned within 14 days of receipt purchase.
  • All exchange or change of mind returns MUST be returned in its original unused, unworn and unwashed condition with tags still attached. It is the responsibility of the customer to pay for postage for items returned back to us. It is also the responsibility of the customer to choose the new item to be exchanged within 24 hours. The new item will be shipped by us within 48 hours of purchase. The cost for shipping back the item is also the responsibility of the customer.
  • We accept returns and refunds for faulty items and we will cover postage both ways. The refund will be made within 14 days once the product is returned to us. Payment is refunded in the same manner as the original payment. Item must be returned in it’s original form within 14 days, with tags attached and must be unwashed. Please check all your products thoroughly once you receive them.
  • All purchased products that are on sale can not be exchanged or be refunded. All sale items purchased are final.
  • Due to hygienic reasons, feeding tools/equipment, dummies, swimwear, undergarments, hygiene tools (toothbrush etc...), rugs and pre-loved products are non-refundable.

For any exchange or refund enquires please email us at with your name, contact details, order number, and a short explanation on the item/s you are wanting exchanged or refunded for.

For all returns, please send to:

The Earthy Treehouse

Parcel Locker 10178 36245
250 Heaths Road